FAQS

Edinburgh is built on a spine of rock and down the backbone of the Old Town, from the Castle to Holyrood, runs the slope of the Royal Mile. A series of lanes and alleyways grew out of this long street, falling away to either side – these are the ‘wynds’ or ‘closes’ where Old Town folk made their residences.

Closes were named after the most prominent citizen or the most commonly found business to be on the close. Documents show that Mary King was a prominent businesswoman in the 1630s. At that time she was a widow and a mother of four, who traded in fabrics and sewed for a living. It was highly unusual for a close to be named after a woman at that time, indicating Mary’s standing in the town.

There isn’t literally an ‘underground city’ in Edinburgh as such. This is a term that has been used by the media to describe the various underground locations in the Old Town (there are lots of ‘Vaults’ particularly around the Cowgate and South Bridge area). If you are looking for the historic underground street, you’re in the right place at The Real Mary King’s Close!

There are a series of Vaults in the Old Town, the most famous of which are Blair Street Vaults and South Bridge Vaults. Mary King’s Close is completely separate to these vaults and is the only underground Close in Edinburgh. For tours of Blair Street Vaults you should contact Mercat Tours.

Mary King’s Close was called King’s Close or Alexander King’s Close (no relation to Mary) prior to her arrival in 1635.

Many people often get the name of the Close confused and call it St Mary’s Close, Mary Queen’s Close, Mary Queen of Scots Close or Mary’s Close. The correct name is, of course, Mary King’s Close!

The quickest and easiest way to get in touch with us is via our contact page.

On this page we have a form for you to fill in which will then be emailed to us and a member of the customer services team will get in touch.

Alternatively you can always pop us an email to info@realmarykingsclose.com and a member of the team will get back to you.

The tour lasts one hour.

The tour typically runs every 15 minutes from the hour – from the time of opening to the time of closing.

Please note that bookings for The Real Mary King’s Close are non-refundable as per our Terms and Conditions. If you have booked a Flexi Ticket, you can change the date and time of your booking an unlimited number of times up to 6 hours before your tour.

Standard tickets can also be changed up to 6 hours before your tour, but there will be an additional £15 admin fee per booking.

Contact us to change your booking.

Yes, we do! if you are bringing 15 people or more you could be entitled to a group discount – visit our Groups pages for all the information you need.

The nature of the tour does not make the tour suitable for animals. If you require the assistance of a Guide Dog please contact us to arrange your visit and we will be happy to accommodate you.

Unfortunately, due to the nature of our site, pictures are not allowed. A photo is taken for you at our iconic close with a static camera. It is, of course, optional for you to purchase once the tour has finished. As an alternative, you may consider purchasing a souvenir guidebook at the time of the booking or just before your tour starts.

Tours are conducted in English; however, if you speak French, German, Italian, Spanish, Mandarin, Dutch, Polish, Hungarian or Portuguese, we offer free audio guides via our mobile app. Click here to download. Please note, that earphones are mandatory on tours.

We are proud to offer language translation audio guides for a variety of spoken languages including French, German, Italian, Spanish, Mandarin, Dutch, Polish, Hungarian & Portuguese. More information about audio guides and translation services can be found here

We operate a fully cashless system at The Real Mary King’s Close. We do not accept cash payments, or card payments via American Express. Please make sure to bring a valid debit or credit card along with you on the day of your tour.

The tour is suitable for all ages from 5+ onwards. Entrance to The Real Mary King’s Close historic site is prohibited to anyone below the age of 5 due to health and safety reasons. However, everyone is welcome to use our Burgh Courtroom Gift Shop and Café. Please keep this in mind before booking tickets to the attraction.

Unfortunately, there is no car park nearby the attraction as The Real Mary King’s Close is located on Edinburgh’s historic Royal Mile. However, we recommend checking our How to Find Us page for detailed information about alternative transport options.

You can enjoy a delicious beverage from Mary Ogle’s Coffee Cart. Our hot drinks stand is named after the original proprietor of the Royal Exchange Coffee House, a favourite institution among locals located above Mary King’s Close in 1740.

For those looking for food, there are numerous restaurants near-by but not on site.

Food and drink is not permitted on the close during the tour.

All of our gift vouchers must be redeemed online. Simply proceed to checkout on our Book Now page, and enter the unique booking code displayed on your gift voucher. Please keep in mind that gift vouchers are only valid for ONE YEAR from the date of purchase. For more information, see our Gift Voucher T&Cs here.

There is free admission for carers when accompanying visitors with disabilities. Tickets are available via our website. For more information, visit our Access for All page or please email contact@realmarykingsclose.com for assistance.

Click here to see the accepted forms of ID for a carer’s ticket.

The historic, underground nature of the site makes access to the Close impossible by wheelchair. For more information visit our Accessibility Page.

Our free Mary King’s Close Audio Guide app doubles as an e-reader and can be easily downloaded on the App Store. Click here for a step-by-step guide to downloading your tour script.

Alternatively, we can provide a printed script upon request. Contact us before your tour so that we can make sure to accommodate your request.

We do not have lockers available on-site.

Lockers are available at the Waverley Train Station. Click here to find out more.

If during the tour you feel claustrophobic or disoriented, please report it to your guide. Guides are equipped with radios and will arrange for a member of the team to take you back upstairs.

It really depends on the individual. It is dusty in some areas of The Close. Air quality is tested on a regular basis and has been approved as fit for visitors to tour the Close. If you’re in any doubt, do bring your inhalers with you and let the tour guide know if you feel unwell.

Yes we do! If you hold a Blue Light card, you can get  £2 off our Standard Adult tickets for tours before 1pm (documentation required) – Please note, you need to contact us by email/visit our ticket office to be able to book with the discount. Please bring valid documentation with you on the day of your visit.

The unique nature of the 17th century site makes it difficult for many to access, and whilst we try to make it as accessible for all this isn’t always possible. Please visit our Accessibility Page for more detail around specific concerns and we do welcome feedback or ideas on how we can make the Mary King’s Close experience better for all.