Change your booking
You can change the date and time of your booking online by following the step-by-step below.
If you booked a Flexi Ticket, you can change your ticket for free up to 6 hours before your tour time.
If you booked a Standard Ticket, a £15 rebooking fee will be charged. You can change your ticket up to 4 hours before your tour time. If you originally booked a Standard ticket prior to 1st February 2024, and wish to reschedule it for a date after this threshold, a nominal additional fee will apply, corresponding to our standard ticket price adjustment implemented on February 1st.
Step 1
Go to our booking page, here, and click on “Sign in/Register”.
Step 2
- Option 1 – If you created an account when buying tickets
- Log in with your username and password
- Option 2 – You did not create an account when buying tickets
- Click “Reset Password”
- Use the same email address you used to book your tickets
- You will receive an email to reset your password and be able to log in to your account.
Step 3
Click “Re-book” for the ticket you want to change
Step 4
Select the new date and time you would like to visit and follow the usual booking process.
You will then receive a new booking confirmation email.
If you have any questions, don’t hesitate to contact us.
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