Group Bookings Terms & Conditions

• Photography and filming are not allowed during any tour at The Real Mary King’s Close.
• Anyone found to be persistently taking pictures or video will be removed from the tour.

Booking

• To qualify for Group Discounts and benefits groups must comprise of at least 16 persons and must pre-book their visit at least 7 days in advance.
• Group discounts are not available during peak times and pre-selected dates throughout the year.
• Groups who reduce their numbers to less than 15 will be charged the standard rates and not receive any discounts or group benefits.
• All bookings remain provisional until full payment has been received.
• Once full payment has been received your booking will be confirmed to you in writing.
• All provisional bookings will be released 7 days prior to the arrival date.
• To amend your booking please call email groups@continuumattractions.com.
• The Real Mary King’s Close reserves the right to charge for any amendments made within the 48 hour period prior to arrival.
• Cancellations must be made at least 48 hours in advance of your arrival time.

School Bookings

• Our capacity is 20 guests per tour (including students and teachers). To ensure the safety and enjoyment of all participants, we require the following adult-to-child ratios for school group bookings:

  • For Children Aged 6 to 12:

    • A minimum of 1 adult for every 6 children (ratio 1:6) is required.

  • For Children Aged 13 to 15:

    • A minimum of 1 adult for every 10 children (ratio 1:10) is required.

  • For Students Aged 16 to 18:

    • A minimum of 1 adult per tour is required, regardless of group size.

• The Real Mary King’s Close does not accept responsibility for the supervision or safety of any children or young people under the age of 16. All supervising adults must ensure that children and young people are appropriately supervised at all times during their visit.

Payment

• Full pre-payment must be made at least 14 days in advance of your visit. Please contact us if you are having problems making payments for your group.
• All payments must be made in pound sterling (£).
• Failure to pay for your visit will result in your booking being released 14 days before your expected arrival time.
• Cheques must be made payable to The Continuum Group Ltd and sent to Continuum, St Edmund’s House, Margaret Street, York, YO10 4UX. Please ensure your Reservation Number is noted on the back of your cheque.
• Credit card payments can be made by calling the Reservations Office. Please request a call to make payment upon booking.
• If payment is made by bank transfer, all bank charges are the responsibility of the customer.
• A Remittance Advice should be sent to the Reservations Office to confirm all BACS transfers. Your booking will not be confirmed until we have received the payment into our bank.
• Once payments have been received a receipt will be sent out.

General information

• Tickets are non-refundable and non-transferable.
• Cancellations must be made at least 48 hours in advance of your arrival time. The Real Mary King’s Close retains absolute discretion as to whether late cancellations will be charged. Standard fees for late cancellation are 100% of the booking. To cancel your booking please email groups@continuumattractions.com.
• Groups who do not arrive for their tour will not receive a refund on their tickets or have the option to transfer their booking.
• All tours have a certain capacity. If your group is less than that the remaining spaces will be sold to the general public unless you choose to have a private tour.
• Any groups wishing to bring a translator will be required to book a private tour.
• Please note that we operate a fully cashless system at The Real Mary King’s Close. We do not accept cash payments, or card payments via American Express. Make sure to bring a valid debit or credit card on the day of your tour.