Booking Terms & Conditions

Please read the terms and conditions carefully before booking your tour.

• Payment: All tickets are non-refundable. Full pre-payment must be made for all people visiting The Real Mary King’s Close. If you pay for your tour at our Admissions Office on the Royal Mile, please note that we operate a cashless payment system and only accept payment via bank card.
• Cashless. Please note that we operate a fully cashless system at The Real Mary King’s Close. We do not accept cash payments, or card payments via American Express. Make sure to bring a valid debit or credit card on the day of your tour.

• Standard Tickets: You can change the date and time of your booking up to 4 hours before your tour for an additional £15 admin fee per booking. Click here to change your tickets. The transfer of your booking is subject to availability and cannot be used for any special events or products from our shop. You can reschedule your visit to a date within the next 12 months. If you originally booked a Standard ticket prior to 1st February 2024, and wish to reschedule it for a date after this threshold, a nominal additional fee will apply, corresponding to our standard ticket price adjustment implemented on February 1st.
• Flexi Tickets: You can change the date and time of your booking for free up to 4 hours before your tour.  Click here to change your tickets. The transfer of your booking is subject to availability and cannot be used for any special events or products from our shop. You can reschedule your visit to a date within the next 12 months.
• During our peak season (June, July and August), only Flexi tickets are available to book.

• Cancellation: Standard fees for late cancellation are 100% of the booking. To notify us of the potential cancellation of your booking, please contact us.
• Arrival / Late arrival: We ask all visitors to arrive at least 10 minutes before their scheduled tour time. The Real Mary King’s Close reserves the right to refuse entry to any visitors arriving after their scheduled tour time. The Real Mary King’s Close retains absolute discretion as to whether late-arriving visitors will be charged for their tour. Standard fees for late arrival will be 100% of the booking.
• No-shows: The Real Mary King’s Close retains absolute discretion as to whether visitors who do not arrive for their tour will be charged. Standard fees for no-shows are 100% of the booking.
• Children: We do not accept any children under the age of 5 on our tour. All children from 5 to 15 years old have to be accompanied by an adult. 

• Translator: Any groups wishing to bring a translator will be required to book a private tour. To book a private tour, please contact us.
• Audio guides are available in English, French, German, Italian, Spanish, Portuguese, Hungarian, Polish, Dutch and Mandarin via our FREE app. Click here to find out more. We do not have audio guides available for our special tours.
• Photography: Photography is prohibited during any tour at The Real Mary King’s Close.
• Extras: All extras must be redeemed on the day of the visit. Extras are non-refundable.

• • Gift Voucher: For terms and conditions of booking or redeeming gift vouchers, please see our dedicated page here.

Click here for group bookings’ terms & conditions.